Privacy policy

Last updated: 14 November 2026

Racket is a Canberra art and design studio, run by Studio Racket (ABN 87 001 400 635). This policy explains what personal information we collect through racket.net.au, why, and what you can do about it.

What we collect

When you contact us. If you use the contact form, email or phone us, we collect what you send: usually your name, email address, phone number and message. The form is hosted by Webflow, our website platform.
When you browse the site. With your consent, we use cookies and similar tools to understand how people use the site and to measure our advertising. These collect information such as the pages you visit, how you arrived, your device and browser, and an approximate location from your IP address. They don't tell us who you are.

We don't collect sensitive information, and we don't sell personal information.

How we use it

To reply to your enquiry and, if we work together, to run the project.
To understand which pages and campaigns are useful, so we can improve the site.
To measure and improve our advertising on Google and Meta (Facebook and Instagram).

Cookies and your choices

A banner asks for your choice when you first visit. Until you choose, analytics and advertising cookies stay off. You can accept all, reject all, or choose by category, and change your mind at any time.

Category	What it does	Tools
Essential	Makes the site and the cookie banner work	Webflow, Finsweet Cookie Consent
Analytics	Counts visits and how the site is used	Google Analytics 4
Marketing	Measures and improves our ads, and builds audiences of past visitors	Meta Pixel

When you agree to marketing cookies and send us an enquiry, Meta may match the event to an account using a hashed (scrambled) version of your email address or phone number. The hashing happens before anything leaves your browser.

Change cookie settings

Who we share it with

We use service providers to run the studio, and they handle information for us under their own privacy terms:

Webflow (website and forms), United States
Google (Workspace email, Analytics, Ads), United States and other countries
Meta Platforms (Facebook, Instagram, advertising), United States and other countries
Resend (emails we send from our systems), United States

Because these providers store data overseas, your information may be held outside Australia. We don't share your information with anyone else unless the law requires it.

How long we keep it

Enquiries stay in our email for as long as they're useful for the conversation or the project, and project records for as long as tax and business law requires. Google Analytics keeps event and user data for 14 months.

Access, correction and complaints

You can ask what we hold about you, ask us to correct or delete it, or make a complaint, by emailing contact@racket.net.au. We'll reply within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We'll update this page if the way we handle information changes, and change the date at the top.